Questions, answered
Straight answers about BotInbox: channels, AI, the API and MCP, pricing and billing.
BotInbox
What is BotInbox?
BotInbox is a shared inbox for customer messages. It brings WhatsApp, email, website live chat, Telegram, Facebook Messenger, Instagram, WeChat, LINE and SMS into one place, so a team can assign conversations, reply with AI help, automate routine work and track sales from the same screen.
Which channels does BotInbox connect?
BotInbox connects WhatsApp (the WhatsApp Business Cloud API or a linked WhatsApp number), email (Gmail, Microsoft 365, IMAP or forwarding), a live chat widget for your website, Telegram, Facebook Messenger, Instagram, WeChat, LINE and SMS. Every message lands in the same inbox.
Can Claude or ChatGPT work in BotInbox?
Yes. BotInbox has an MCP server, so Claude, ChatGPT and other AI assistants can read conversations, search messages, reply on any channel, send WhatsApp templates and update contacts and sales records after you sign in. A connection can be limited to some channels or email addresses.
How much does BotInbox cost?
BotInbox has a free plan for 2 users. Paid plans are Starter at £25 a month, Professional at £65 a month and Enterprise at £159 a month, about 20% less when billed annually. Prices are also offered in US dollars. Paid plans start with a 14-day free trial and no credit card.
Does BotInbox have an API and webhooks?
Yes. BotInbox has a REST API with API keys for sending messages, managing contacts and reading conversations, and webhooks that notify your systems when messages arrive or change. The API documentation and webhook guide are public.
Pricing and billing
Can I switch plans at any time?
Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, credits will be applied to your next billing cycle.
Is there a free trial for paid plans?
Absolutely. All paid plans come with a 14-day free trial. No credit card required to start. You'll have full access to all features during the trial period.
Which currency am I billed in?
Prices are in pounds sterling (GBP) by default. Customers outside the UK can choose US dollars (USD) instead; use the switch above the plans to see USD prices.
What happens when I exceed my contact limit?
We'll notify you when you're approaching your limit. You can upgrade to a higher plan or purchase additional contact packs. We never delete your existing contacts.
Do you offer discounts for nonprofits or education?
Yes, we offer 50% off any paid plan for registered nonprofits and educational institutions. Contact our sales team with proof of status to get started.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as bank transfers for annual Enterprise plans. All payments are processed securely through Stripe.
Can I cancel at any time?
Yes, you can cancel your subscription at any time with no cancellation fees. Your account will remain active until the end of your current billing period.