Built for teams who care about customer experience
BotInbox was born from a simple frustration: customer communication tools were either too complex, too expensive, or too fragmented. We set out to change that.
Make exceptional customer support accessible to every business
We believe that every business — whether a two-person startup or a global enterprise — deserves world-class tools to communicate with their customers. BotInbox brings together email, WhatsApp, live chat, and AI in one affordable, easy-to-use platform.
Our free tier is not an afterthought. It is a core part of our mission to democratize customer communication. We grow when our customers grow.
Our values
The principles that guide how we build, work, and serve our customers.
Customer First
Everything we build starts with the customer experience. We believe great support creates lasting relationships and drives business growth.
Trust & Transparency
We earn trust through transparent practices, secure infrastructure, and honest communication. Your data privacy is non-negotiable.
Simplicity at Scale
Powerful tools should be easy to use. We obsess over removing complexity so teams can focus on conversations, not configuration.
Built for Teams
Great support is a team sport. We design every feature with collaboration in mind — from assignments to shared templates.
From frustration to innovation
BotInbox started when our founding team experienced firsthand the pain of juggling multiple customer communication tools. Support agents were switching between email clients, WhatsApp Web, live chat dashboards, and spreadsheets — all while customers waited for answers.
We knew there had to be a better way. So we built BotInbox: a single platform that unifies every channel, augments agents with AI, and gives teams the collaboration tools they need to deliver fast, personal support at scale.
Today, BotInbox powers customer communication for over 1,000 businesses across 50+ countries — and we are just getting started.
One inbox for every conversation
Built with love for support teams
BotInbox by the numbers
2M+
Messages processed
50+
Countries served
99.9%
Uptime SLA
1,000+
Teams on BotInbox
Join us on our mission
Whether you are looking to improve your customer support or join our team, we would love to hear from you.