Everything you need to manage customer conversations
A powerful, all-in-one platform that brings together your channels, team, and AI — so you can focus on what matters most: your customers.
Omnichannel Inbox
Bring every customer conversation into a single, unified inbox. No more switching between tabs, tools, or platforms. Email, WhatsApp, live chat, and API messages all flow into one view.
- Email integration with OAuth and SMTP support
- WhatsApp Business API with QR pairing
- Live chat widget for your website
- Public API for custom channel integration
Omnichannel Inbox
AI-Powered Support
Supercharge your team with artificial intelligence. BotInbox uses AI to suggest replies, automatically categorize conversations, detect customer sentiment, and summarize long threads — so your agents can focus on what matters.
- Smart reply suggestions based on context
- Automatic conversation labeling and routing
- Real-time sentiment analysis
- One-click conversation summarization
AI-Powered Support
Team Collaboration
Built for teams of any size. Assign conversations to the right agent, organize by teams, leave internal notes that customers never see, and mention colleagues to loop them in. Everyone stays on the same page.
- Round-robin and manual assignment
- Team-based conversation routing
- Internal notes and private comments
- @mentions to collaborate in context
Team Collaboration
Automation Rules
Set it and forget it. Create powerful automation rules that handle the repetitive work — auto-assign conversations based on channel or content, apply labels, send instant replies, and enforce SLA timelines.
- Auto-assign based on rules and availability
- Auto-label by channel, keyword, or sentiment
- Instant auto-replies for common questions
- SLA tracking with escalation alerts
Automation Rules
Templates
Stop typing the same response twice. Create pre-built message templates for common scenarios, customize them per organization, and use variable injection to personalize every message at scale.
- Pre-built templates for common replies
- Organization-specific template libraries
- Dynamic variable injection (name, order, etc.)
- Template categories and quick search
Templates
Analytics & Reports
Make data-driven decisions with comprehensive analytics. Track customer satisfaction, monitor response times, evaluate agent performance, and understand channel metrics — all in real-time dashboards.
- CSAT scores and customer feedback
- First response and resolution time tracking
- Agent performance leaderboards
- Channel volume and trend analytics
Analytics & Reports
Multi-Tenant & White-Label
Built for SaaS from day one. Each organization gets its own isolated workspace with custom branding, settings, and user management. Perfect for agencies and multi-brand companies.
- Custom branding and color schemes
- Per-organization domains and settings
- Granular role-based access control
- Isolated data and configuration per tenant
Multi-Tenant & White-Label
API & Integrations
Extend BotInbox with your existing stack. Our REST API lets you send and receive messages programmatically, webhooks push real-time events to your systems, and integrations connect to the tools you already use.
- Comprehensive REST API with full documentation
- Real-time webhooks for all conversation events
- Third-party integrations (CRM, e-commerce, etc.)
- API key management with scoped permissions
API & Integrations
Ready to see it in action?
Start your free trial today and experience the power of BotInbox. No credit card required.