AI Powered Communication Platform
Manage all your customer conversations in one powerful inbox. WhatsApp, Email, Live Chat and more.
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OnlineOrder #4521 shipped this morning at 8:14 AM via UPS Ground. Tracking number 1Z999AA10123456784. Estimated delivery is Wednesday, May 14th.
Trusted by leading companies
Everything you need. Nothing you don't.
A complete customer-messaging platform built for teams that move fast. From day-one inbox to enterprise automation.
Every conversation,
every channel, one inbox.
Email, WhatsApp, Live Chat, Telegram, Meta, Voice. Your team stops tab-switching and starts answering. No more lost messages, no more duplicate replies.
- Two-way sync across 8+ channels
- Threaded conversation history per contact
- Real-time team collaboration with @mentions
What's the difference between your Pro and Business plans? We're a 12-person team.
Hi Priya! For a 12-person team, our Business plan ($29/seat/mo) is the best fit — it includes unlimited channels, AI replies, automation rules, and SSO. Pro is capped at 5 seats. Want me to set up a quick demo?
AI that knows your
product, voice, and customers.
Trained on your knowledge base and past conversations. Suggests replies, summarizes long threads, auto-labels by intent, and detects sentiment — all with sources attached.
- Suggested replies grounded in your KB and past conversations
- Auto-labeling by intent, sentiment, and priority
- Bring your own model (OpenAI, Anthropic, or open-source)
Rules that route, label,
and respond — no code.
Build flows visually. Branch on conditions. Pull in your knowledge base. Let AI compose grounded replies with tools — or escalate to a human when needed.
Connect everywhere your customers are.
Native integrations with the channels you actually use. Two-way sync, read receipts, attachments, and rich media — all handled.
IMAP/SMTP, Gmail OAuth, Microsoft 365
WhatsApp Business API, official
Live Chat
Embeddable widget, customizable
Telegram
Bot API with full media support
Voice
Inbound calls via Vapi + Twilio
Meta (FB & IG)
Messenger and Instagram DMs
Live in minutes,
not weeks.
No engineering required. Connect your channels, invite your team, and start replying — same day.
Connect your channels
Link WhatsApp, email, and live chat in minutes
Organize conversations
Auto-route and tag incoming messages
Delight customers
Respond faster with AI-powered suggestions
Common questions
What is BotInbox?
BotInbox is a shared inbox for customer messages. It brings WhatsApp, email, website live chat, Telegram, Facebook Messenger, Instagram, WeChat, LINE and SMS into one place, so a team can assign conversations, reply with AI help, automate routine work and track sales from the same screen.
Which channels does BotInbox connect?
BotInbox connects WhatsApp (the WhatsApp Business Cloud API or a linked WhatsApp number), email (Gmail, Microsoft 365, IMAP or forwarding), a live chat widget for your website, Telegram, Facebook Messenger, Instagram, WeChat, LINE and SMS. Every message lands in the same inbox.
Can Claude or ChatGPT work in BotInbox?
Yes. BotInbox has an MCP server, so Claude, ChatGPT and other AI assistants can read conversations, search messages, reply on any channel, send WhatsApp templates and update contacts and sales records after you sign in. A connection can be limited to some channels or email addresses.
How much does BotInbox cost?
BotInbox has a free plan for 2 users. Paid plans are Starter at £25 a month, Professional at £65 a month and Enterprise at £159 a month, about 20% less when billed annually. Prices are also offered in US dollars. Paid plans start with a 14-day free trial and no credit card.
Does BotInbox have an API and webhooks?
Yes. BotInbox has a REST API with API keys for sending messages, managing contacts and reading conversations, and webhooks that notify your systems when messages arrive or change. The API documentation and webhook guide are public.
Ready to transform your customer communication?
Start your free trial today. No credit card required.
14-day free trial · No credit card · Set up in under 2 minutes
See BotInbox in action
A quick walkthrough of the unified inbox, AI-assisted replies, and no-code automation — everything your team needs, in one place.